Focus on tailoring solutions to meet business objectives

H2R Business Solutions, a human resource consulting firm, collaborates closely with its leadership team to assist in achieving strategic goals and fostering a sense of belonging within the team. The company offers a variety of HR services tailored for small to medium-sized businesses. Taking pride in sharing, the President and CEO, Jill Zappitelli, narrates that she founded and established the company in 2016 and witnessed its substantial growth over the years. They handle everything from recruitment and leadership coaching to compensation management and risk mitigation. Their focus is on fully outsourced or fractional HR support and consulting, making sure they offer exactly what you need.

Serving on the HRPA Board of Directors while maintaining CHRL designation, Jill has enhanced the overall experience. The "Woman of the Year Entrepreneur" award in 2021 was a remarkable achievement for Jill and her entire team, whom she regards as "The Best Team Ever." She takes immense pride in the accomplishments of her team and the significant value they provide to clients' businesses. Every day, Jill expresses immense gratitude for this opportunity, and these accomplishments serve as a constant reminder of the lasting, positive influence she and her team are having on the organizations and individuals they collaborate with!

Jill's leadership style emphasizes empowering and trusting her team members. She makes sure they have the tools and autonomy they need to succeed. They collaborate to establish an environment that fosters confidence in owning their leadership roles and the positive influence they can have across the entire organization. Their primary focus is on establishing an inclusive environment that promotes feelings of value, respect, and motivation for all individuals. Jill states that when an organization promotes collaboration, it leads to improved teamwork among employees. It ignites creativity, enhances communication skills, and facilitates quicker and more effective problem solving. Moreover, this allows for collective success and continued innovation among the team.

They also prioritize professional growth, maintaining open lines of communication that encourage constructive feedback from all team members. Encouraging mutual support and rapid adaptation within teams fosters increased productivity and efficiency among team members. Enhancing overall organizational strength and connectivity is a key outcome, she adds. Besides, they recognize the significance of family and provide flexibility to support their employees' personal needs, enabling them to maintain a balance between their professional and personal commitments.

Jill also outlines the factors that contribute to a company's culture decline, including inadequate communication, frequent turnover, low employee engagement, and ambiguous expectations, all of which indicate a need for cultural improvement. In order to prevent dissatisfaction and underperformance, it is important for employees to feel valued and have well-defined opportunities for career advancement. Organizations have observed a significant shift in the understanding of "employee development." Therefore, instead of solely emphasizing vertical growth within the traditional organizational hierarchy, this new approach encourages employees to explore opportunities for both vertical and horizontal growth. Given that a significant portion of the workforce from the upcoming generation (Gen Z) expresses a lack of interest in pursuing managerial positions at present, it is imperative to incorporate this consideration into a company's culture, explains Jill.

H2R functions as a strategic partner for clients, customizing solutions to align with their values and business objectives. Witnessing the success of our clients with our assistance is truly gratifying, Jill adds. Referrals generate 95% of their business, indicating the high level of trust and value clients place in their services. Their commitment to prioritizing client satisfaction gives them a competitive advantage. They prioritize the unique needs of their clients as strategic partners, ensuring that compliance and growth are in alignment with their business values. This approach not only supports the achievement of organizational goals but also aligns individuals with the organization's success.

One of Jill's primary obstacles has been transitioning away from engaging directly with clients in order to concentrate on managing operations. Transitioning from a hands-on approach with clients to a greater reliance on her exceptional team has proven challenging. It is essential to maintain a strong team culture and keep everyone motivated as the team grows. This requires careful oversight, comprehension, and dedication to their fundamental beliefs in all of their decision-making processes. Value-based decisions are now the primary driver, with a focus on outcome management rather than execution.

Furthermore, their digital transformation includes the incorporation of HR technology and AI algorithms to enhance efficiency in recruitment, data analysis, and compliance oversight. Ensuring alignment of these new tools with their personalized service model is the primary challenge. The organization's strategy involves creating and integrating effective methods of collaborating with technology, both within the company and with clients. The focus should not be on what tasks AI can replace but rather on the additional capabilities they can contribute, in Jill's view.

They are enthusiastic about the upcoming launch of multiple new initiatives. H2R Learning Academy is extending its offerings to include more in-person and online training programs geared toward professional growth and regulatory compliance, as well as a diverse range of courses accessible to all individuals. They have also implemented bookkeeping services, leadership coaching, and customized workshops in order to enhance their client support. They are forging new partnerships to improve HR systems and payroll and to explore innovative data management strategies.

As an expanding business, they are constantly seeking to stay current with emerging HR technology and digital platforms. They are currently focusing on optimizing their digital tools. This assists them in improving their efficiency and making more informed decisions utilizing data. These technological advancements enable them to analyze extensive data sets quickly from multiple industries, thereby promoting the adoption of best practices. Clients can then benefit from receiving and implementing best practices shared by our team, providing them with a competitive edge vs. operating independently without their assistance, Jill states.

In a nutshell, throughout the years, Jill has cultivated strong relationships and developed HR solutions that support businesses at every stage, from hiring to retiring!