"Strive to provide solutions."

CallTower is a leader in cloud-based enterprise-class uniform communications. Native Microsoft Teams Direct Routing, Microsoft Operator Connect, Office 365, and GCC High Teams Direct Routing are among the solutions available. It also hosts Skype for Business, Cisco Webex Calling, UCM, HCS, Webex Collab Suite, CT Cloud UC, CallTower Cloud Boost, and CallTower Cloud Meeting powered by Zoom, including Five9 for business customers. Furthermore, it streamlines the unified user interface and experience across a range of devices. As a result of our efforts to support enterprises with at-home or hybrid workforce scenarios, CallTower has grown exponentially since the start of the COVID epidemic, says Bret L. England, CEO, CallTower. As a result, CallTower's Microsoft Teams Direct Routing service has had a call completion rate of about 99.99 percent since 2020. He also thanked their cloud-based solution, which is able to provide organizations of any size with top-of-the-line communication and collaboration power, security, tools, and network strength without imposing massive hardware and installation costs. Bret lines up that CallTower also uses these tools to connect and collaborate with each other inside the company.

As stated by Bret, we are best known for our people. CallTower offers top-of-the-line enterprise-class cloud solutions like native Microsoft Teams, Cisco Webex, and other UCaaS and CCaaS options. However, unlike those companies, we provide live training, white-glove implementation, and comprehensive support via our talented staff. Additionally, we deliver unrivalled global network strength, a proprietary provisioning site accessible via desktop and mobile devices, and a slew of other integrations and tools that solution providers frequently neglect.

We groom ourselves to do business in the right way. CallTower was focused on delivery and maintaining a meaningful customer relationship, and that is how we were introduced to Five9, says Bret. Later, after the collaboration, Five9 had the challenge of resolving an issue with a bank called Westfield. The bank had many branches and was experiencing challenges with its call centers and data. Five9 helped them accomplish something they would not have been able to do with the assistance of other organizations and they saw a drastic change in their data management. Thanks to Five9, the bank was able to readily access data, modify daily and monthly reports, and, concurrently, see online discussions, answer customer calls, and initiate emails from a single central location. The user logins that are straightforward now allow employees to work effectively, reducing manual work. The bank is also pleased to see happy and satisfied consumers and workers.

In another instance, CallTowers' native Microsoft Teams direct routing enabled Franklin Sports to improve its communication systems, which necessitated the use of a native Teams solution. Franklin required maintenance and monitoring to operate at peak efficiency to upgrade its system. Through CallTower’s experience, structure, and additional features, it was provided 24/7/365 support, team voice redundancy options, and perfect network uptime. By eliminating such redundancies, Franklin Sports was able to both save time and be more efficient.

Yet another case of GCC High (C3 Integrated Solutions is a full-service information technology company focused on safeguarding our nation's defence industrial base with cloud-based solutions and industry-leading partners), which had the challenge of designing solutions that met the Defense Industrial Base's unique security and compliance requirements. It also lacked voice services and required voice and telephony solutions that were built for a high-pressure environment. With Microsoft Teams Direct Routing capabilities, CallTower enabled the organization to leverage a Teams Voice solution. Through their partnership with CallerTower, they gained an incredible amount of technical expertise and knowledge, as well as great solutions.

Bret adds that many of our recent additions to the CallTower portfolio have yet to be seen or experienced by our customers or prospects. In the rare event of a Microsoft Teams outage, CallTower has just announced a One-Click Failover solution that allows users to reroute communications with the click of a button before an outage occurs. CallTower recently partnered with Singlewire Software to integrate Microsoft Teams Paging with the InformaCast Emergency Mass Notification System, and organizations can send and receive mass notifications across a variety of channels without leaving Teams. Also, with the acquisition of OneStream Networks in March 2022, we will be integrating our robust Cisco portfolio into our plans, says Bret.